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Celebrating the TRUE value of volunteering

  • Writer: Tracey O'Neill, CVA
    Tracey O'Neill, CVA
  • Dec 3, 2024
  • 1 min read

Updated: Aug 6, 2025


A graphic with a gradient background from sea green to light blue. On the left are the words Qualitative data with a speech bubble underneath with a quote from a volunteer. On the left, the words Quantitative data, and underneath a bar graph with increasingly larger bars with an upwards pointing arrow above them.

It is International Volunteer Day this week. You will quite rightly see a lot of posts and hear a lot from organisations about how much they value volunteers and what volunteers contribute to our communities.


You might also see posts sharing some pretty impressive data, such as this one from the Canadian Knowledge Hub for Giving and Volunteering.


“Volunteers contribute approximately 2 billion hours of service every year in Canada. This is equivalent to over 1 million full-time jobs and showcases the power of volunteering in terms of societal impact.”


But does it really showcase the impact?


While quantitative data, or numbers, can help to draw the outline of a picture of the impact of volunteering, it will never be able to add the colour, the texture or the story to the image that makes it come alive.


I am reminded of a quote in an article by one of my favourite volunteer engagement researchers and authors, Sue Carter Kahl


“We can spend a lot of time generating indicators and perfecting measurement. But some forms of impact will resist our attempts to count and corral it. Sometimes the best we can do is to witness it. And be grateful to be present to its mystery.” 


What are your thoughts?

 
 
 

Comments


I acknowledge that I live, work and play on the unceded lands of the Wurundjeri Woi-wurrung people.  I respect their elders, past and present, and those of all Aboriginal and Torres Strait Islander Countries, and I honour their enduring knowledge systems, cultural strength and deep connection to Country.

 

At Tracey O'Neill Consulting, we believe that strong, connected communities are built on inclusion, respect, and belonging. We celebrate the richness of diversity across cultures, faiths, identities, abilities, ages, and lived experiences. Our work is grounded in creating safe, welcoming spaces where everyone is valued, voices are heard, and community wisdom leads the way.

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Tracey O'Neill Consulting

Melbourne, Australia

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