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Tracking Time or Losing It? Rethinking How We Measure Volunteering

  • Writer: Tracey O'Neill, CVA
    Tracey O'Neill, CVA
  • Jul 29
  • 1 min read

Updated: Aug 6



A green background with two large pink circles overlapping the edges. In the centre is a blue analogue clock with black hands and numbers. The time indicates it is ten past ten.

At the start of 2025, I made a pledge to volunteer more in alignment with my values. To track my progress, I set up a cute little tracker in my journal. It was fun—until it wasn’t.


Like many people, I juggle a million things, rely heavily on reminders, and need a sense of purpose or reward to follow through with simple tasks. After a couple of months, tracking my hours felt pointless. It delivered no sense of achievement, so I stopped.


That got me thinking: Are we asking too much of volunteers when we ask them to track their hours?


Your system might automatically log hours on sign-in or require manual input - but unless volunteers know their time is valued, celebrated, and making a difference, what’s the incentive?


If tracking volunteer hours matters to your organisation, the responsibility shouldn't rest solely on the volunteer.


Let’s flip the script. Build systems that value people over data. Make it easy, or make it automatic, or just don't do it!


If your hour-tracking process is more burdensome than beneficial for volunteers, how can you redesign it?

 
 
 

Comments


I acknowledge that I live, work and play on the unceded lands of the Wurundjeri Woi-wurrung people.  I respect their elders, past and present, and those of all Aboriginal and Torres Strait Islander Countries, and I honour their enduring knowledge systems, cultural strength and deep connection to Country.

 

At Tracey O'Neill Consulting, we believe that strong, connected communities are built on inclusion, respect, and belonging. We celebrate the richness of diversity across cultures, faiths, identities, abilities, ages, and lived experiences. Our work is grounded in creating safe, welcoming spaces where everyone is valued, voices are heard, and community wisdom leads the way.

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Tracey O'Neill Consulting

Melbourne, Australia

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Tracey O'Neill Consulting established 2025
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